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FAQs by VSS Doctors: Activation of eHealth (Subsidies) Service Provider Account

FAQs by VSS Doctors: Activation of eHealth (Subsidies) Service Provider Account
2019-09-30
  1. Do all the VSS enrolled doctors have to open an eHealth (Subsidies) Service Provider Account?
  2. Within how many days should a Service Provider Account be activated upon receiving the enrolment confirmation letter?
  3. Can I delegate clinic staff for data entry in my eHealth (Subsidies) Service Provider Account?
  4. If the authentication token is lost, what should the enrolled doctor do?

1. Do all the VSS enrolled doctors have to open an eHealth (Subsidies) Service Provider Account?

Yes. All VSS enrolled doctors have to open an eHealth (Subsidies) Service Provider Account to enable them to process vaccination subsidy claim and reimbursement. For those newly enrolled doctors who do not have an eHealth (Subsidies) Service Provider Account, the Vaccination office will provide the account information and an authentication token for activation of the account.

 

2. Within how many days should a Service Provider Account be activated upon receiving the enrolment confirmation letter?

Activation of the Service Provider Account should be done within 21 days of the date of issuance of the confirmation letter. If an account is not activated within 21 days, the application for enrolment will be regarded as withdrawn and the doctor will have to re-enrol.

 

3. Can I delegate clinic staff for data entry in my eHealth (Subsidies) Service Provider Account?

Yes. An enrolled doctor can create ‘Data Entry Accounts' for delegating the data entry work to his/her staff through the eHealth System (Subsidies), but the doctor still has to complete the claim procedures by logging in the account to check and confirm the information entered by the data entry clerks.

 

4. If the authentication token is lost, what should the enrolled doctor do?

If an enrolled doctor has lost the authentication token, he/she should approach Programme Management and Vaccination Division to report the loss and request for replacement. Programme Management and Vaccination Division will charge the doctor for the replacement of authentication token.