"Captain CHP" is a chatbot which operates on natural languages processing and machine learning technologies. Given the great variety of enquiries and limitations of machine learning, its response may not be always perfect. We will strive to improve the accuracy of "Captain CHP" by learning the suitable answers to various questions through conversations with users. Besides, "Captain CHP" requires the support of JavaScript. If JavaScript support is turned off in the browser, "Captain CHP" does not work as well.
"Captain CHP" supports textual interactions with users. Users may also use the voice-to-text function of smartphones and tablets to communicate with "Captain CHP". It is advisable to input a complete sentence that should include the name of the disease or health problem and the requested information, such as “What can you do to prevent hypertension?” or “Prevention of hand, foot, and mouth disease” etc.
"Captain CHP" supports English, Traditional Chinese and Simplified Chinese. Users can choose different languages from the language menu at the top left-hand corner of the dialogue panel. The Government uses an online translation software to translate the Traditional Chinese version of its pages into Simplified Chinese version on this website. If there is any inconsistency or ambiguity between these two versions, the Traditional Chinese version shall prevail.
"Captain CHP" can only provide information available on the Centre for Health Protection (CHP) Website for general reference and educational purpose. Please note that the information provided by "Captain CHP" is not a substitute for professional medical advice, diagnosis, or treatment. If feeling unwell, please consult doctor and seek medical advice. The disclaimer of the CHP Website also applies to the information provided by the "Captain CHP".
Users can provide comments on "Captain CHP" through the channels mentioned in Contact Us on the CHP Website. We will take into account comments received as we continue to improve "Captain CHP".
The "Captain CHP" will not request users to provide any personal identifiable information. To secure the protection of privacy with respect to personal data, you should not provide any personal identifiable information when using the function.