1. Are there any prerequisites to participate in VSS?

Doctors must be fulfilled the enrolment criteria as set out in Enrolment Guide for VSS, including enrolled in the eHealth and be enlisted in the PCD or “Primary Care Register” after its establishment as maintained by the Government, as well as fulfilling the vaccine storage requirement.

2. I was enrolled in VSS last year (2025/26). Do I need to do anything to enroll for VSS 2026/27?

Private Doctors are required to go through a Renewal procedures via eHealth. Without successful renewal, Private Doctors cannot provide vaccination services under the VSS 2026/27, and any services provided before successful renewal cannot be reimbursed.

For convenience, most of the details would be pre-filled using previous enrolment records. Private Doctors shall review carefully and make amendments accordingly. If the enrolment details have been changed (e.g. clinic and bank information), the private doctor should return the relevant forms and required supporting documents to the Programme Office via email at vssdoctor@healthbureau.gov.hk for processing. The Private Doctor will receive a confirmation email from Programme Office upon successful enrolment.

3. Can I join the Health Care Voucher Scheme using the VSS enrolment?

No. Please visit HCV website. Separate enrolment / update to HCV is required starting from 2025/26.

4. How can I enroll in VSS?

Doctors should complete the online application on eHealth and provide copies of required documents to the Government for processing the Application within thirty (30) days from the date of submission of the online Application Form by email to vssdoctor@healthbureau.gov.hk.

5. Can all doctors under the same medical organisation use one application form for VSS enrolment?

Doctors have to enroll on an individual basis.

6. Do I have to list all practicing clinics when enrolling in VSS?

You only need to provide information of the clinics where you will provide subsidised vaccination service, and such information will be uploaded online for public enquiries.  If you would like to provide outreaching vaccination services at non-clinic settings, you should indicate in your online application via eHealth.

7. I intend to provide service in two practicing clinics that are under different medical organisations. What should I do?

As enrollment is individual doctor-based, you should indicate the practicing clinics in your online application via eHealth under different medical organisations.

8. Can I request claims to be paid into different bank accounts for different clinics?

Yes. When enrolling in VSS, you can register different bank accounts for different clinics by filling in separate Authority for Payment to a Bank forms for each bank account.

9. If I encounter difficulties during online registration, where can I seek help?

You can contact us via the VSS Doctors' Line 2125 2299 for assistance from Monday to Saturday, between 09:00 and 21:00, or email to vssdoctor@healthbureau.gov.hk.

10. How can I know my enrolment to VSS is successful?

You will be notified in writing the result of your application in 14 working days of your submission of the requisite information and supporting documents.

11. How can the general public know which doctors have joined VSS?

Information about doctors who have joined VSS is available at https://apps.hcv.gov.hk/public/en/SPS/Search. Those who will organise vaccination activities at non-clinic settings is also displayed online. Private Doctors will have to display the VSS scheme logo and price poster with fee schedules of seasonal influenza vaccination and/ or pneumococcal vaccination in their clinics.

12. If the VSS logo is lost, what should the Private Doctor do?

The Private Doctor should approach the Government for replacement. You may be charged a fee for the replacement of scheme logo.

13. If there is more than one VSS Private Doctor in a clinic, do all Private Doctors have to display their VSS logos near clinic's entrance?

If there is more than one Private Doctor in a clinic, only one VSS logo has to be displayed at clinic's entrance to indicate that VSS service is available.

14. Can nurses or other clinic staff use their accounts to complete VSS enrolment on eHealth?

VSS enrolment must be completed by doctors using their own eHealth accounts. Clinic staff can help input the information into eHealth.

15. Is there any guide on enrolment?

Please refer to the following link for a simplified guide on enrolment: https://www.chp.gov.hk/files/pdf/03_vss_2627_enrol_renew_workflow.pdf.

1. When is the vaccination period for seasonal influenza vaccination 2026/27 under VSS?

The 2026/27 VSS will be commenced on 17 September 2026.

2. When is the vaccination period for pneumococcal vaccination under VSS?

Eligible elderly aged 65 years or above can receive pneumococcal vaccination (23-valent pneumococcal polysaccharide vaccine or 15-valent pneumococcal conjugate vaccine) throughout the year. The subsidised 15-valent pneumococcal conjugate vaccine is only available for elderly with high-risk conditions*.

* High-risk conditions include:

• History of invasive pneumococcal disease, cerebrospinal fluid leakage, or cochlear implant;
• Chronic cardiovascular (except hypertension without complications), lung, liver, or kidney diseases;
• Metabolic diseases including diabetes mellitus or obesity (Body Mass Index 30 or above);
• Immunocompromised states related to weakened immune system due to conditions such as asplenia, HIV/AIDS, or cancer/steroid treatment;
• Chronic neurological conditions that can compromise respiratory functions, the handling of respiratory secretions, increase the risk of aspiration, or those who lack the ability to take care of themselves.

1. Can subsidised persons show only a photocopy of their identity document?

No. Private Doctors have to check the original identity document to verify the person's eligibility.

2. Do I have to make a copy of the identity documents of the subsidized person?

Private Doctors have to check the identity documents of the person, but it is NOT necessary to keep copy of their identity documents.

3. What kinds of identity documents are accepted under the VSS?

Valid identity documents applicable to persons aged 11 years or above include:

• Hong Kong Identity Card@; or

• Certificate of Exemption.

For children aged below 11 years:

• Hong Kong Identity Card@; or
• Hong Kong Birth Certificate indicating the holder’s Hong Kong permanent resident status as “Established”;
• Hong Kong Special Administrative Region Re-entry Permit;
• Hong Kong Special Administrative Region Document of Identity for Visa Purposes (if the observation page bears the remark "The bearer has the right to return to the Hong Kong Special Administrative Region provided that the limit of stay in the Region imposed upon the bearer (as endorsed on this document) has not expired", and the limit of stay in Hong Kong is still valid);
• "Permit to Remain in the HKSAR" (ID 235B) showing unconditioned stay in the Hong Kong Special Administrative Region or that the holder’s limit of stay in Hong Kong is still valid and the Hong Kong Birth Certificate;
• Travel document with endorsement or relevant landing slip (if applicable), showing:
• "Permitted to remain until (date)" or "Permission to remain extended until (date)" (where the limit of stay in Hong Kong is still valid);
• "The holder of this travel document has the right to land in Hong Kong";
• "The holder arrived Hong Kong on (date) and was permitted to land in Hong Kong";
• "Previous conditions of stay are hereby cancelled";
• "Holder’s eligibility for Hong Kong Permanent Identity Card verified";
• "Certificate of Entitlement to the Right of Abode in the Hong Kong Special Administrative Region";
• "Unconditional stay in the Hong Kong Special Administrative Region had been granted";
• Certificate issued by the Births and Deaths Registry for adopted children indicating that the holder's permanent resident status as "Established".

@ Except for those who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid.

4. Besides the document for identifying Hong Kong resident status, what other documents are required to prove eligibility for VSS?

Private Doctors should check the following additional documents for the following groups and keep a copy of those documents for inspection by DH staff:

• Adolescents aged 18 years or above and attending secondary school in Hong Kong: the Student Handbook / Student Card;
• Persons with intellectual disability: The Registration Card for People with Disabilities (with indication of intellectual disability or mentally retarded) issued by the Labour and Welfare Bureau (Central Registry for Rehabilitation), or a certificate certifying the PID is eligible for VSS issued by a registered doctor or the person in-charge from the designated institutions serving the PID;
• Persons receiving Disability Allowance: The letter issued by the Social Welfare Department for approval of Disability Allowance;
• Persons receiving standard rate of “100% disabled” or “requiring constant attendance” under the Comprehensive Social Security Assistance (CSSA) Scheme: The “Certificate of Comprehensive Social Security Assistance Recipients (for Medical Waivers)” issued before 15 December 2018, or Annex page of valid “Notification of Successful Application” / “Notification of Revision of Assistance” issued by the Social Welfare Department to prove eligibility for CSSA. The person or the parent/guardian is required to sign a self-declaration form provided by the doctor enrolled in the VSS to declare eligibility status as in receipt of standard rate of payment as being certified of 100% disabled or requiring constant attendance under the CSSA scheme.

5. Are all children and adolescents required to provide school attendance proof?

This is applicable only to adolescents aged 18 years or above and attending secondary school in Hong Kong. Scheme Participants have to show the attending doctor the Student Handbook or Student Card and submit a photocopy when use the subsidy.

6. Do I have to make a copy of the identity documents of persons with intellectual disability?

Yes. To be eligible under the VSS, the person must be a Hong Kong resident holding the Registration Card for People with Disabilities (with indication of intellectual disability or mentally retarded) issued by the Labour and Welfare Bureau (Central Registry for Rehabilitation) or a certificate certifying the person is a PID or eligible for VSS issued by a registered doctor or the person in-charge from the designated institutions serving the PID as listed at the website of Education Bureau and Social Welfare Department. The certificate can be issued by the Private Doctor. The sample of the identity documents are shown in the Appendix of the VSS Doctors' Guide at the CHP website. Please refer to the information at https://www.chp.gov.hk/tc/features/41360.html about the designated institutions serving the PID.

You have to check the identity documents of the person of intellectual disability, and keep a copy of the eligible person's Registration Card for People with Disabilities or certificate for inspection by staff of the Government.

7. What kind of documents should persons receiving Disability Allowance present?

The persons receiving Disability Allowance should present the letter issued by the Social Welfare Department informing their successful application of Disability Allowance, and submit a copy to the Private Doctor for keeping. The sample of the letter is shown in the Appendix of the VSS Doctors' Guide available on the Government website.

8. What kind of documents should persons receiving standard rate of “100% disabled” or “requiring constant attendance” under the Comprehensive Social Security Assistance (CSSA) Scheme present?

The persons receiving standard rate of “100% disabled” or “requiring constant attendance” under the Comprehensive Social Security Assistance (CSSA) Scheme should present the “Certificate of Comprehensive Social Security Assistance Recipients (for Medical Waivers)” which was issued before 15 December 2018, or Annex page of valid “Notification of Successful Application” / “Notification of Revision of Assistance” issued by the Social Welfare Department, and submit a copy to the Private Doctor for keeping. The person or the parent / guardian is required to sign a self-declaration form provided by the doctor enrolled in the VSS to declare his / her eligibility status as in receipt of standard rate of payment as being certified of 100% disabled or requiring constant attendance under the CSSA scheme.

9. Do individuals aged 18 - 49 with specified chronic medical conditions need to submit any documents to support their chronic medical conditions?

Private Doctors should perform health assessments to confirm the presence of specified chronic medical conditions on an eligible person. Doctors should certify in the consent form or record such assessment in the IT Platform (applicable for eConsent). Doctors should also keep medical records for the results.

10. Do private clinic medical and healthcare staff receive government subsidies for flu vaccines? How to apply for the subsidy and what supporting documents are required?

All healthcare professionals should receive the seasonal influenza vaccine every year.

• Healthcare professionals working in the public sector will be provided with vaccination arrangements by the Government.
• Healthcare professionals working in the private sector (including private clinics) should first contact your employer to check whether vaccination arrangements have been made.

If no such arrangement has been made, please check whether you are eligible under the Seasonal Influenza Vaccination Programme. For details, please visit: https://www.chp.gov.hk/en/features/107880.html

1. What are the ways to obtain participant consent? Which method is preferred?

• Method 1: HKID Card Insertion for eConsent Applicable to:
  • Aged ≥ 18 years with HKID card;
  • Aged < 18 years and their parent/guardian with HKID cards;
  • Mentally Incapacitated Person (MIP) and their guardian with HKID cards.
• Method 2: eConsent by eHealth App Applicable to:
  • Aged ≥ 18 years with eHealth account;
  • Aged < 18 years and their parent/guardian with eHealth account.

  [Not applicable for MIP]

• Method 3: Paper Consent

eConsent is the preferred method for obtaining consent as it improves efficiency, accuracy, and reduces manual input errors.

Only when both electronic methods are not feasible should Paper Consent be used.

2. Can grandparents or relatives sign the consent form?

If grandparents or relatives are the child / person's guardians, they can sign the consent form. If not, parents or guardians must complete and sign the consent form beforehand.

3. What is the purpose of requiring scheme participants or their parents/guardians to sign the form?

Scheme participants or their parents/guardians sign the form to indicate that he/she agrees to receive vaccination under VSS, register an eHealth account if such account has not been created, and agree on the statement of purpose of collection of personal data as set out in consent form. The personal data will be transferred to and used by the authorised user(s) or professional parties. Staff of the Government may contact them to enquire about the information related to VSS. Private Doctors have to keep the forms and related vaccination records for at least seven years for future inspection, to ensure that public funds are properly used.

4. If the person is illiterate, how can they sign the consent form?

If the person is illiterate, he/she can put a finger print on the space for signature. The process needs to be witnessed by an adult who should put his / her name, Hong Kong Identity Card number and sign on the form as well.

5. If the person is illiterate, can other staff of medical organisations (e.g., nurses) be the witness?

Yes. The witness has to write down his / her name, Hong Kong Identity Card number and sign on the form.

6. If the person forgets to bring valid identity documents but insists on having vaccination with the use of Government subsidy, what should the doctor do?

Explain to the person that subsidised vaccination can only be provided upon presentation of a valid Hong Kong resident identity document and other required documentary proofs.

7. How can mentally incapacitated persons/elderly (including those who are mentally handicapped and mentally disordered) receive subsidized vaccination?

Guardians are given the legal power by the Guardianship Board to make important decisions. For cases with the Director of Social Welfare as the legal guardian, they will be followed up by social workers of the Social Welfare Department.

8. Who should sign the consent form for persons with intellectual disability?

The parents / guardians of the persons with intellectual disability can sign the consent form for persons with intellectual disability under VSS. Regarding persons have no legal guardian, issues concerned are usually handled by their relatives to safeguard the benefit and welfare of the person.

9. Should consent from the scheme participant be obtained when a private doctor searches and retrieves the eHealth or eHS(S) account of the scheme participant?

Private doctor should obtain consent in accordance to the latest privacy related requirement.

10. How long should I keep the consent form and related vaccination records?

The Private Doctor and his/ her medical organisation shall keep proper record in relation to the vaccination service provided (including date of vaccination, type of vaccine, number of doses received this season if the Scheme Participant is a child), information about the vaccine used (company, lot number, date of purchase, date of use), as well as the original Vaccination Subsidy Scheme - Consent Form, Health Assessment Form, and other supporting documents, for a period of not less than seven years. Record may be subjected to checking by the Government.

11. How should I handle the VSS consent forms and related records if I withdraw from the VSS?

Private Doctors should be careful in handling personal data of clients. In general, private doctors shall keep proper and full record (including the signed Vaccination Subsidy Scheme – Consent Forms, Health Assessment Forms and photocopies of documents collected from eligible persons, etc.) in locked cabinets for a period of not less than seven years, and limit the number of persons who can access the personal data, to protect it against indiscriminate or unauthorised access, processing and use.

12. Can I take photo of client / patient’s Identity Card and do the data input later?

No. Staffs should not take photo of Identity Card. Data input should be done on spot. If you do data input later, you would have skipped safety checking steps, such as previous vaccination history

13. What is giving eConsent on the eHealth App?

Giving eConsent on the eHealth App refers to the function of electronically submitting the consent form for the "Vaccination Subsidy Scheme". The vaccine recipient or their parent/guardian can submit the consent in advance through the eHealth App.

14. Does the eHealth App apply to all vaccine types?

Currently, it supports seasonal influenza vaccines and pneumococcal vaccines.

15. After an underaged vaccine recipient (under 18) obtains eConsent on the eHealth App, what will he show me?

The vaccine recipient will show a pop-up message from the eHealth App, which displays

“Consent form for this year has been submitted”.

After logging into the app, the vaccine recipient can find the message by tapping the bell icon in the top-right corner to enter the “Information Center”, and then selecting “eHealth Notification”.

16. Consent was given by parents but the child was brought by grandparents. How should this be handled?

Proceed in accordance to the consent. As long as the consent form is signed by the parents/guardians, or eConsent is given via eHealth App by parents/guardians, grandparents may bring the child to the clinic for vaccination on their behalf.

17. Consent was given by parents but the content was wrong. The child was brought by grandparents. How should this be handled?

Discard and do not proceed with the Consent. Do not attempt to vaccinate without the Consent from parents. The parents or guardians must fill out and sign a correct consent form anew

18. Is eHealth App consent applicable to Mentally Incapacitated Persons (MIPs)?

No. Consent for MIPs cannot be processed via the eHealth app.

Instead, consent shall be given either by inserting both the MIP’s and their guardian's Hong Kong Identity Cards (HKIC) into a card reader, or by submitting a paper consent form.

1. What is “Specified VSS Doctors”?

“Specified VSS Doctors” refers to doctors who have enrolled in at least one of the Government subsidised Primary Healthcare programme# and the VSS 2026/27 on or before 31 August 2026.

#Government subsidised Primary Healthcare programmes are listed below:

• Breast Cancer Screening Pilot Programme Phase II
• Chronic Disease Co-care Scheme
• Colorectal Cancer Screening Programme
• Elderly Health Care Voucher Scheme
• General Outpatient Clinic Public-Private Partnership Programme

2. What is the process for doctors to indicate their participation in the Pilot Scheme on Vaccine Procurement for Doctors under the VSS 2026/27?

In the enrolment process of VSS 2026/27 via eHealth, Specified VSS Doctors can indicate their participation in the Pilot Scheme on Vaccine Procurement for Doctors by 31 August 2026, and must set the co-payment of SIV(IIV) at $0 for all VSS eligible persons.

3. For “Specified VSS Doctors” who have indicated to join the Pilot Scheme on Vaccine Procurement for Doctors, can they set separate co-payment fees for other types of seasonal influenza vaccines, such as live attenuated influenza vaccines (LAIV) and recombinant influenza vaccine (RIV)?

For other types of seasonal influenza vaccines including LAIV and RIV, “Specified VSS Doctors” can set separate co-payment amounts.

4. If “Specified VSS Doctors” have indicated to join the Pilot Scheme on Vaccine Procurement for Doctors under VSS 2026/27, can they procure SIV(IIV) from the private market?

The option of drawing SIV(IIV) from the Government contract serves as an alternative source of vaccine supply. “Specified VSS Doctors” can still choose to procure SIV(IIV) from the private market. If “Specified VSS Doctors” joined the Pilot Scheme on Vaccine Procurement for Doctors, the co-payment of SIV(IIV) for all VSS eligible persons must be set at $0.

5. How to place an order for the SIV(IIV) from Government contract?

“Specified VSS Doctors” should order SIV(IIV) through the eHealth ordering platform. The supplier shall deal with the “Specified VSS Doctors” for delivery logistics and payment arrangement directly.

6. What should I do if the vaccines are expired?

Any expired/unserviceable vaccine should be labeled clearly and removed from the refrigerator immediately. Expired/unserviceable vaccines must NOT be administered to clients and should be disposed according to guidelines from the Environmental Protection Department (EPD), available at https://www.epd.gov.hk/epd/english/environmentinhk/waste/guide_ref/guide_cwc_sub2.html.

7. Can SIV(IIV) ordered through the Government Contract be administered to VSS eligible groups under non-clinic setting?

SIV(IIV) ordered via the Government Contracts can be administered to VSS eligible groups under non-clinic setting.

1. What information do the Private Doctors have to check for each person receiving subsidised vaccination?

The Private Doctors have to check the following documentation of the person:

• Hong Kong resident identity document of the person, e.g. Hong Kong Birth Certificate or the Hong Kong Identity Card to confirm that his / her eligible for subsidy.
• Counter-check the consent form to ensure it is legibly and accurately completed and signed by the person or his/her parent/guardian.
• Check the person’s vaccination record in IT platform beforehand. If the person has already used up his/her entitled subsidy, the vaccination subsidy will not be reimbursed.
• If the person is a pregnant woman, the Private Doctors have to sign and confirm her pregnant status at the consent form.
• If the child is aged 18 years or above, the Private Doctors have to check the child's Student Handbook / Student Card and keep a copy.
• If the person is a person with intellectual disability, check his / her Registration Card for People with Disabilities (with indication of intellectual disability or mentally handicap) issued by the Labour and Welfare Bureau (Central Registry for Rehabilitation) or a certificate certifying the person is a PID or eligible for VSS issued by a registered doctor or the person in-charge from the designated institutions serving the PID. And keep a copy.
• For persons receiving Disability Allowance, check the letter issued by the Social Welfare Department informing their successful application of Disability Allowance and keep a copy.
• For persons receiving standard rate of “100% disabled” or “requiring constant attendance” under the Comprehensive Social Security Assistance (CSSA) Scheme, check the “Certificate of Comprehensive Social Security Assistance Recipients (for Medical Waivers)” which was issued before 15 December 2018, or Annex page of valid “Notification of Successful Application” / “Notification of Revision of Assistance” issued by the Social Welfare Department to proof his / her eligibility for CSSA and keep a copy. The person or the parent / guardian is required to sign a self-declaration form provided by the doctor enrolled in the VSS to declare his / her eligibility status as in receipt of standard rate of payment as being certified of 100% disabled or requiring constant attendance under the CSSA scheme.
• If the person is aged 18 to under 50 and has specified chronic medical conditions, the Private Doctors have to sign and confirm his/her specified chronic medical conditions at the consent form or in the eHealth.
• If an eligible elderly with high-risk conditions receives 15-valent pneumococcal conjugate vaccine (PCV15), the Private Doctors have to sign and confirm his/her high-risk conditions at the consent form or in the eHealth.

2. Children under 9 years old who have never received any seasonal influenza vaccine are recommended to be given two doses of seasonal influenza vaccine. When paper consent is used, how many consent form(s) should Private Doctors collect for each child receiving subsidised vaccination?

When paper consent is used, for children eligible for two doses of seasonal influenza vaccine, the doctor has to collect one completed and signed consent form for each vaccination given (i.e., two consent forms are needed for two vaccinations given to the same child).

3. How much is the VSS subsidy?

The subsidy is $260 for each dose of seasonal influenza vaccine. A maximum of two doses will be subsidised for children aged under 9 years who have never received influenza vaccine before. Persons aged 9 years or above; or children who have received one or more doses of influenza vaccines in previous seasons will be entitled to have subsidy for only one dose in 2026/27.

The subsidy for pneumococcal vaccinations for elderly aged 65 years or above is as follows:

• Those without high-risk conditions and have not received pneumococcal vaccination before, can receive subsidy for one dose of 23-valent pneumococcal polysaccharide vaccine (23vPPV);
• Those with high-risk conditions and have not received pneumococcal vaccination before, can receive subsidy for one dose of 15-valent pneumococcal conjugate vaccine (PCV15) and subsidy for one dose of 23vPPV one year after;
• Those with high-risk conditions and have received 23vPPV before, can receive subsidy for one dose of PCV15 one year after the previous dose of 23vPPV;
• Those with high-risk conditions and have received PCV13/PCV15 before, can receive subsidy for one dose of 23vPPV one year after the previous dose of PCV13/PCV15.

The subsidy level for SIV is HK$ 260 per dose, the subsidy level for 23vPPV is HK$400 per dose, the subsidy level for PCV15 is HK$800 per dose.

* High-risk conditions include:

• History of invasive pneumococcal disease, cerebrospinal fluid leakage or cochlear implant;
• Chronic cardiovascular (except hypertension without complications), lung, liver or kidney diseases;
• Metabolic diseases including diabetes mellitus or obesity (Body Mass Index 30 or above);
• Immunocompromised states related to weakened immune system due to conditions such as asplenia, Human Immunodeficiency Virus infection/Acquired Immune Deficiency Syndrome or cancer/steroid treatment; and
• Chronic neurological conditions that can compromise respiratory functions or the handling of respiratory secretions, or increase the risk of aspiration, or those who lack the ability to take care of themselves.

4. Can I start giving subsidised vaccination service after I have submitted an enrolment application for VSS?

No. A doctor may start giving subsidised vaccinations only after he/she receives confirmation of enrolment from Programme Office, which may take up to 14 working days after Programme Office receives the enrolment application.

5. How to ensure timely reimbursement of the claim?

In order to ensure processing of claim reimbursement in time:

• Please input claim through the system immediately. Late submission should be avoided as far as possible as scheme participants expect to receive SMS onsite. System can only accept claims made WITHIN SEVEN CALENDAR DAYS after the delivery of vaccination service;
• Claim should be made only after vaccination is provided; and
• For vaccination service in clinic setting or in non-clinic setting, keep proper vaccination record for claims to be submitted for reimbursement.

6. How do I know the claim is reimbursed?

Claims will be checked by the Programme Office and a monthly statement will be available on eHealth.

7. Can a Private Doctor request for payment in cash or in cheque?

No. The Government can only provide direct payment to the nominated bank account.

8. When will the Government pay the Private Doctor?

Reimbursement of the claims would be performed on a monthly basis. At the end of the month, the system will generate payment files based on the transaction claims logged for processing reimbursement. Reimbursement will be paid directly into the accounts nominated by the Private Doctor.

9. Will the Government perform routine checking?

Yes. To ensure that public funds are properly used, the Government will perform routine post-payment checking. Government staff will collect and screen the consent forms kept at the clinics (to be kept at least seven years), and other clinic records if necessary. Government staff may call the scheme participants / parents / guardians to enquire about the information related to the VSS.

10. How do I know if the Government performs the post-payment checking?

The Government will make an appointment with the Private Doctor via phone. The Government staff will show their staff identity proof when attending to the clinic. Doctors can also call VSS Doctors' Line 2125 2299 for verifying purpose.

1. What can I do if I wish to update/ correct the information I entered after completing the enrolment process?

Private doctors can amend the information throughout VSS 2026/27 on eHealth.

2. Is there a deadline for setting the co-payment fee during enrolment?

Private doctors can update the co-payment fee via eHealth throughout VSS 2026/27. Scheme participants should be clearly informed of the updated co-payment amount before the private doctor provides the vaccination service.

3. If I want to withdraw from VSS after enrollment, what should I do?

If a Private Doctor wants to withdraw from VSS, he should notify the Government in writing (Email to vssdoctor@healthbureau.gov.hk). Upon receiving the notification, we will contact the doctor for confirmation and request the doctor to destroy and dispose of the logo and mini-poster.

4. Can I transfer the VSS logo, mini-poster and authentication token to some other doctor?

No. These items are materials of the Scheme issued to the designated Private Doctor and are not transferable.

5. Can relieving doctor give subsidised vaccination while the original doctor is out of clinic?

The relieving doctor who have enrolled in VSS, if submitting through his eHealth account as outreach, will have claimed the subsidy to the relieving doctor. The Government would not help alter payment destination in these cases. Doctors should only make claims on days where they attend the clinic.

6. How can doctors seek assistance if they encounter technical issues on eHealth registration and update of profile information?

Doctors can call the hotline of the Electronic Health Record Registration Office at 3467 6230 for technical support for eHealth registration and request changes to the HCP or HSL information.

1. What is the Continuing Medical Education (CME) / Primary Care Directory (PCD) requirement for enrolment in VSS?

Being listed in PCD is required.

Doctors who were not on list the PCD will have to wait for PCD status update before enrolment in VSS can be further proceeded.

If a private doctor fails to maintain listing in PCD, his/her VSS enrolment may be temporarily suspended until he/she fulfils PCD’s requirement and is listed in PCD again.

2. I did not accumulate sufficient CME points and Primary Healthcare Commission (PHCC) inactivated my PCD account. Would this affect my VSS enrolment in 2026/27 season?

If your PCD account is inactivated, your VSS enrolment in 2026/27 would be affected. You are advised to reactivate your PCD account once you have accumulated sufficient CME points.

3. My VSS enrolment is currently suspended as my PCD account has been inactivated. How can I re-enrol in VSS?

Once you have accumulated sufficient CME points, you can apply for reactivation of your PCD account. For more details, please visit the website of the PCD at https://apps.pcdirectory.gov.hk/SP/ReactivateAccount/RequestForReactivateAccount.aspx after you have successfully reactivated your PCD account, you can proceed with VSS enrolment.

4. Who can enrol in the PCD?

To be eligible for enrolment in the PCD, doctors must be:

1. a registered medical practitioner holding a valid practising certificate issued under the Medical Registration Ordinance (Cap. 161); and
2. committed to the provision of directly accessible, comprehensive, continuing and coordinated person-centred primary care services.

For more details, please read the Terms and Conditions, Enrolment Guide and Demonstration of Enrolment Procedure of the PCD at https://apps.pcdirectory.gov.hk/SP/Main/Main.aspx.

5. How many CME points are required to maintain listing in the PCD?

To maintain listing in the PCD,

1. specialists have to be listed in the Specialist Register of the Medical Council of Hong Kong (MCHK) (http://www.mchk.org.hk/english/list_register/specialist_list.php) and comply with the CME requirements relevant to the specialty as may be determined by the Hong Kong Academy of Medicine; or
2. non-specialists have to participate in the "CME Programme for Practising Doctors who are not taking CME Programme for Specialists" approved by the MCHK and their CME status is checked against the lists of doctors with valid title of "CME-Certified" (http://www.mchk.org.hk/english/cme/cme_certified_title.html) and the lists of doctors awarded with CME Certificates for any one of the three years preceding the checking (http://www.mchk.org.hk/english/cme/cme_certificates_ended.html)

For more details on MCHK CME Programme, please refer to the MCHK website at http://www.mchk.org.hk/english/cme/index.html. Please note that the Guidelines on Credit Point System of the MCHK CME Programme specifies that a maximum of 20 credit points can be awarded for self-study per year. Primary Healthcare Commission (PHCC) of the Health Bureau conducts regular checking of CME status of Private Doctors against relevant lists published on the website of MCHK. Those doctors not fulfilling the maintenance requirements will be subject to inactivation of accounts in the PCD. For more details, please visit the website of PCD (http://www.pcdirectory.gov.hk). If you have any enquiries on PCD, please contact the PHCC at 3576 3658 or email to phcc@healthbureau.gov.hk.

6. Why is CME needed for enrolment in VSS?

This is to enhance the quality of service provision and to encourage continuous quality improvement through continuing medical education.

1. What should I submit before and after the outreach vaccination activity?

Private Doctor shall submit the completed Outreach Notification Form to the Government at least seven (7) working days prior to the scheduled vaccination activity.

In addition, Private Doctor is required to submit a completed Outreach Completion Report Form within seven (7) working days after the completion of the activity.

The notification form and Outreach Completion Report Form can be downloaded from the Centre for Health Protection (CHP) website under the Vaccination Subsidy Scheme – Download Useful Forms (Private Doctors) section.

2. What would happen if I don’t notify prior for outreach?

If you do not notify prior for outreach, you would not be reimbursed.

3. What is notification necessary?

Notification is essential for quality assurance. The Government arrange inspection on a risk-based approach.

4. Can Private Doctors pay organiser any money?

No. Please familiarise yourself with Section 14 Improper financial transactions of MCHK Code of Professional Conduct

5. I forget to submit claims. Is there any discretionary arrangement?

No. Late claims are not entertained. Claims must be submitted within the time limit stipulated by the system (generally within seven calendar days after vaccination). Otherwise, they will not be reimbursed.

6. How should clinical waste be handled during vaccination activities?

Clinical waste (e.g. used needles, intranasal sprayers, syringes, and non-woven balls fully soaked with blood) must be properly handled and disposed of in accordance with the Waste Disposal (Clinical Waste) (General) Regulation (Cap. 354O) and the latest VSS Doctors’ Guide.

Alcohol swabs and non-woven balls slightly stained with blood are not classified as clinical waste and should be disposed of as general refuse.

Used syringes, needles, and other sharps must be placed directly into a sharps box, which should then be properly sealed. The sharps box must be placed on a flat, firm surface near the vaccinating staff.